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Growing app installation and new-user signups

Lazada

Helping Lazada turn cultural complexity into competitive advantage, generating 300M+ impressions and over a million new users across five ASEAN markets.
1M+ new app downloads
300M+ people reached, creating significant brand awareness

How we drove a million new users for Lazada with TikTok across SEA

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The challenge: One brand, five cultures, one platform

With its mosaic of languages, aesthetics, humour, and shopping behaviours, Southeast Asia is not a single market. For Lazada, one of the region's largest e-commerce platforms, scaling user acquisition across Indonesia, Thailand, Vietnam, the Philippines, and Malaysia meant solving a problem most global advertisers underestimate: what works in Jakarta rarely lands the same way in Bangkok or Manila.

Lazada needed to grow app installs and new-user signups at scale, but faced two persistent obstacles:

• Creative fragmentation: Producing distinct, culturally-fluent creative for each market traditionally drains time, budget, and brand consistency.


• Performance variability: Audience response to the same hook, format, or call-to-action varied sharply between markets, making it difficult to identify what was actually driving installs versus what was simply burning media spend.

Our approach: Localised creative at performance scale

We built a TikTok-native, market-specific creative engine — designed to generate volume without sacrificing cultural relevance.

Our approach combined three pillars:

• Deep market analysis: We conducted a creative audit across all five target markets, identifying the visual codes, content tropes, music preferences, and creator archetypes that drive engagement on TikTok in each country.

• TikTok-first creative optimisation. We mapped our market insights against TikTok's platform mechanics (native effects, trend cycles, and user behaviour patterns) to develop a creative framework that felt organic to the For You feed in each market, not like a translated ad.

• Industrialised creative production. Using up-to-date performance data, we produced and shipped a high-volume series of creative variants tailored to each market, refreshing assets continuously to combat creative fatigue.

The results

Across the campaign window, our localised TikTok strategy delivered:

• 1M+ new app downloads across five SEA markets
• 300M+ impressions, building category-leading brand awareness on TikTok

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If you're a brand looking to scale into Southeast Asia or to break out of stagnant performance in the region, this campaign is a blueprint for what's possible when creative strategy, local insight, and TikTok-native production work as one system rather than three disconnected workstreams.

Whether you're launching a new app, scaling an existing one, or rethinking how to reach Gen Z and millennial shoppers across the region, we'd love to talk. Plan your SEA launch with us.